SriLankan Airlines has achieved the remarkable feat of being named the world’s most punctual airline in the month of September 2018 in the key categories of ‘Global Airlines’ and ‘Major Airlines’, by the flight data analysis company Flightstats.com.
Anextraordinary 91.37% of SriLankan Airlines’ flights in September 2018 were on time according to an analysis by Flightstats (www.flightstats.com).
Flightstats analyses data of airlines across every continent – Europe, North America, Asia, the Middle East, and South America – including most of the world’s largest and most prestigious airlines. Airlines are categorized among four categories – ‘Global Airlines’, ‘Major Airlines’, ‘Regional Airlines’ and ‘Low Cost Carriers’ – with some airlines appearing in more than one category.
In the ‘Global Airlines’ category, SriLankan’s punctuality was far ahead of the giant U.S. based carrier Delta Airlines that was in second place with 86.74% flights on time, while third place went to the Japanese airline ANA with 86.61% on time.
In the ‘Major Airlines’ category, SriLankan was easily ahead of India’s IndiGo that was in second place with 86.92% of flights being on time, and ANA which was third.
SriLankan’s exceptional performance came on the heels of the airline having launched its dynamic new ‘Ready to Fly!’ programme at the beginning of Sept 2018, to enhance its world-renowned customer service by providing increased punctuality levels of its flights around the world.
SriLankan’s consistently high level of on-time performance is the result of a structured process that monitors and co-ordinates the performance of all departments and individual staff members responsible for various aspects of its operations. The degree of attention given for punctuality monitoring is infallibly high with zero tolerance for slips in the process.
This precision process of coordination involves many internal and external entities and it is noteworthy that this is carried out in a highly regulated industry where 100% compliance is expected for all statutory obligations. A strict daily monitoring process examines every aspect of each flight and identifies shortcomings, with a measured process for immediate corrective measures and strict attribution of accountability.
Sri Lanka’s National Carrier, which holds a prestigious Four Star Rating from the Airline Passenger Experience Association (APEX),is a member of the oneworld global airline alliance, and operates a route network of 114 cities in 48 countries from its hub in Colombo.